Refund Policy.

Last updated: July 15th, 2025

Thank you for exploring Sitelium! We want you to be completely satisfied with your subscription. Our policy is designed to be clear and transparent about refunds related to our free trial and paid services.

I. 14-Day Free Trial 

We offer a 14-day free trial to allow you to fully evaluate our service before committing to a paid subscription. No credit card information is collected during this initial trial period, meaning you will not be charged unless you actively decide to subscribe after the trial ends.

II. Subscription Commencement

At the end of your 14-day free trial, your access will end unless you choose to enter your payment details and begin a paid subscription. You will only be charged a subscription fee if you explicitly provide your payment information and confirm your decision to continue using the service beyond the free trial. 

III. Refund Eligibility After Payment

Once a paid subscription has been initiated by you, our refund policy is as follows:

• Initial Payment: If you are not satisfied with our service after the free trial and request a refund of your first payment, you may be eligible for a full refund if the request is made within 14 days of the payment date.
• Subsequent Renewal Payments: Refunds will not be issued for any subsequent renewal fees that have been paid. To avoid future charges, you must cancel your subscription before the next renewal date. We send a renewal reminder email two days before subscriptions are charged.

IV. Non-Refundable Situations

The following are generally exempt from refunds:

• Renewal payments processed after the initial 14-day refund window has passed.
• Refund requests made more than 14 days after the initial purchase date.

V. How to Request a Refund or Cancel

To initiate a refund request or cancel your subscription, please follow these steps:

1. Cancel: You can cancel your subscription at any time. This will stop any future automatic renewals.
2. Refund Request: To request a refund for an eligible payment, please contact our Customer Care team at support@sitelium.com.

VI. Refund Processing

If your refund request is approved, we will process the refund to your original method of payment (if applicable once a card is on file). Please allow 3-5 business days for the refund to appear in your account.

By using our service, you agree to this refund policy. We reserve the right to modify this policy at any time. Please review it frequently.